Return & Refund Policy

Return & Refund Policy

We value customer satisfaction and aim to provide products that match the descriptions and information displayed on our website.

If you experience an issue with your order, please contact us promptly so we can review the matter and determine the appropriate solution.

Return Period

Return requests should generally be submitted within 3 days of receiving the order.

Requests submitted after this period may not qualify for a return or refund unless otherwise approved.

Eligible Returns

A return may be considered when:

  • The product arrives damaged.
  • The product is defective upon delivery.
  • The wrong product was received.
  • The product is significantly different from the item ordered.
  • Another issue covered by our return conditions has occurred.

For certain claims, we may request photographs, videos, order information, or other relevant details to evaluate the issue.

Condition of Returned Products

Unless an item is damaged, defective, or incorrectly supplied, returned products should generally:

  • Be unused.
  • Remain in their original condition.
  • Include original packaging where applicable.
  • Include accessories, parts, manuals, tags, or other items supplied with the order.

Products that have been used, altered, damaged through customer handling, or returned without required components may not qualify for a refund.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personal-use, consumable, or product-specific considerations.

Products that have been opened, used, damaged, or modified after delivery may also be excluded where applicable.

Refund Process

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

If the return is approved, the applicable refund process will be initiated.

Approved refunds may take approximately 5–10 business days to appear, depending on the payment method, payment provider, or financial institution.

Exchanges

Exchanges may be available depending on product availability.

If the requested replacement is unavailable, we may provide another suitable resolution where applicable.

For return or refund assistance:

Email: binkareem39@gmail.com
Phone: +971 54 18548 08